Shipping policy
Shipping & Handling
Orders placed Monday through Friday will ship within 1-2 business days of purchase, excluding weekends and holidays. If foreseen delays are expected with your order, you will be contacted via email.
Please note we are not responsible for any delays that may be caused by the carrier after the product has been picked up from our offices.
Please note we are not responsible for packages that are lost once item is shown DELIVERED via tracking. Please contact carrier service for further assistance if you can not locate package once it has shown it was delivered. Please contact carrier service directly if address is deemed undeliverable. If you would like to purchase insurance, please request via email before purchase at care@monomin.com.
In-Store Pickup
Free in store pickup is available at our Flagship store location at 2104 Magazine Street in New Orleans, Louisiana. Please select "Local In-Store Pickup" at checkout when selecting shipping options. We will contact you via phone or email and let you know when your item(s) are ready for pickup. All in-store pick up orders must be picked up within 7 days of ordering. After 7 days it is a FINAL SALE. Online confirmation of order must be present for pick up. Anything ordered after 5 p.m. CST will result in next business day processing. Please call or text 504-827-1269 if you need expedited pickup, we'll do our very best to accommodate all expedited in store pickup orders.
Postal Rates
US Orders
All domestic orders are sent via USPS and typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email.
FREE ground shipping on all orders over $100. 2-7 Business Days [automatic at checkout]
$6.99 Flat Rate for all order under $100. 2-7 Business Days
$18 Flat Rate for 2 Day Shipping. 2 Days
$39 Flat Rate for Overnight Shipping. 1 Day.
Orders are shipped to the address provided, MONOMIN is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at care@monomin.com.
International Orders
Please contact MONOMIN directly at care [at] monomin.com for rates.