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Customer Care

Shipping & Handling

Orders placed Monday through Friday will ship within 1-2 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.


In-Store Pickup

Free in store pickup is available at our Flagship store location at 2104 Magazine Street in New Orleans, Louisiana.  Please select "Local In-Store Pickup" at checkout when selecting shipping options.  We will contact you via phone or email and let you know when your item(s) are ready for pickup.  All in-store pick up orders must be picked up within 7 days of ordering. Online confirmation of order must be present for pick up. Anything ordered after 5 p.m. CST will result in next business day processing. Please call 504-827-1269 if you need expedited pickup, we'll do our very best to accommodate all expedited in store pickup orders. 


Postal Rates

US Orders

All domestic orders are sent via USPS and typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email.

FREE ground shipping on all orders over $100.  2-7 Business Days  [automatic at checkout]

$8 Flat Rate for all order under $100.  2-7 Business Days

$12 Flat Rate for 2 Day Shipping.  2 Days

$25 Flat Rate for Overnight Shipping.  1 Day. 

Orders are shipped to the address provided, MONOMIN is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information.  If you'd like to add insurance or signature confirmation on your package please email us at hello[at]monomin.com.

International Orders

Please contact MONOMIN directly at hello [at] monomin.com for rates.


Payment Information

We accept VISA, MasterCard, American Express, and Discover credit cards.

Applicable sales tax will be applied to all orders shipped within Louisiana only.


Order Status

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive a shipping confirmation via email once the shipment has been completed. Please allow 24 hours for the carrier to update their records before you begin to track your order.


Online Returns & Exchanges

We want you to be 100% satisfied with your purchase and if for any reason you are not happy, simply return the regular priced items in its original condition within 7 days of the post-marked date for a full refund.  After 7 days, if purchased online, unworn and undamaged items may be returned for store credit or exchange for up to 14 days.  All refunds exclude original shipping costs.

If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item.

Sale, intimates, apothecary items and candles are a final sale and cannot be returned or exchanged for any reason.

Buyers are responsible for return shipping charges and original shipping charges are non-refundable. Please be sure to add a tracking number so you can verify the package has arrived.  We are not responsible for packages that are lost during shipment.

All returns will be subject to inspection. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Returns received in worn condition cannot be accepted for exchange or return and will be sent back to you. We reserve the right to deny or refuse full refund based on the returned condition.

By purchasing from MONOMIN.com, you agree to these terms and conditions.

Return Instructions

To return your item by mail, please include the packing slip receipt with your return order and mail your items to the address below:

Please mail all returns and exchanges to:

MONOMIN

Attn: Returns 

2104 Magazine Street

New Orleans, LA 70130


Exchanges

All exchanges must be made within 14 days of the original shipped date.  Items sent back for exchange will be shipped at our cost.  Original postage and return postage charges are not refundable.

If an item was sent to you by mistake, we will gladly send you a replacement item upon receipt of the returned item with no additional charge for shipping. We will also refund you for the returned shipping cost.

By purchasing from MONOMIN.com, you agree to these terms and conditions.

 


Gift Cards

MONOMIN e-gift cards may be purchased online and a gift card code will be emailed to the recipient and redeemable online only. Gift cards never expire.

MONOMIN in-store gift cards are valid in-store only and cannot be redeemed at monomin.com.

Sizing

Sizing Chart

XS S M L
US 0 2-4 6-8 10-12
Bust (in) 32 34 36 38
Waist (in) 24-25  26-27 28-29 30-31
Hips (in) 33-34 34-36 37-39 39-41

 

Our sizing chart has been provided as a general guide for determining fit.  In addition, we try to include accurate and detailed information regarding fit and measurements for each item in the product description.  Please keep in mind, however, that sizing can vary between brands.  If you are having difficulty selecting a size or are between sizes, we'd be glad to answer any questions you might have.  Please don’t hesitate to contact us for assistance at hello [at] monomin.com.


Privacy & Security

MONOMIN respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.