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FAQs

Where is Monomin based and where do you ship from?

We are based in New Orleans, Louisiana and also ship from New Orleans.

Do you have a storefront?

Yes, our flagship is located in the Lower Garden District of New Orleans at 2104 Magazine Street.  We also have a children's store Monomini located at 2109 Magazine Street.

When will my order ship?

Orders placed Monday through Friday will ship within 1-2 business days of purchase, excluding weekends and holidays.  

How long does shipping take?

Domestic ground shipping can take anywhere between 2-7 business days.  Your can select 2-Day shipping or overnight shipping for expedited shipping, but please note processing times.  If expedited shipping is placed on weekends and/or holidays, it will add to your shipping time.  If you have any questions about expedited shipping, please email us at care@monomin.com.  

International delivery is 3-14 business days. International orders can take up to 8 weeks if there are unforeseen delays. 

Do you offer in-store pickup?

Absolutely!   All in-store pick up orders must be picked up within 7 days of ordering.  After 7 days it is a FINAL SALE.  Online confirmation of order must be present for pick up. Anything ordered after 5 p.m. CST will result in next business day processing. Please call 504-827-1269 if you need expedited pickup, and we'll do our very best to accommodate all expedited in store pickup orders. In-store orders not picked up within 60 days will be donated. 

Can I change my order to an in-store pickup?

If you wish to change your online order to an in-store pickup, please contact care@monomin.com as soon as the order is placed, changes to orders cannot be guaranteed. 

My order shows delivered but I didn't receive it.  What do I do?

Oders are shipped to the address provided, however, Monomin is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package, please email us at care@monomin.com.

What do I do if I receive an item that is flawed or damaged?

Upon shipping we inspect items for quality control.  If something slipped through the cracks and you receive an item with a flaw or damage, please submit a claim via email to care@monomin.com.  Please include order number, item in question, and images of damage.  If an item has been WORN or WASHED, it NO LONGER QUALIFIES for damage compensation or a return.

Can I cancel my order?

If you wish to cancel your order, please call 504-827-1269 or email care@monomin.com as soon as possible.  Canceled orders are not guaranteed.  We cannot cancel order, once a shipping label has been created and processing has begun.

What is your return policy?

ONLINE RETURN:  If for any reason you are not satisfied, you have within 7 days of receiving your order for a full refund on eligible items.  After 7 days, it is a FINAL SALE.
IN-STORE RETURN:  Regular priced items are eligible for return in its original condition up to 14 days, for either an exchange or store credit.  There are no refunds for in-store purchases.  
Sale, intimates, swimwear, apothecary, candles, hats, bags, jewelry and all accessories are a FINAL SALE and cannot be returned or exchanged for any reason.  All items purchased with a promo or discount code is valid for exchange or store credit only.  

How do I initiate an online return?

Please email care@monomin.com referencing your order number and the item(s) you wish to return.  Once verified your order is eligible, package up your return items securely and post the parcel back to us, using your preferred shipping service.  It's recommended to use a reliable service with tracking as your order is your responsibility until it is delivered back to shop.  The customer is responsible for return shipping.

Click here to learn more about eligible return items and guidelines.  Please note if ineligible items are sent back to us, customer is responsible to pay for return shipping or the item will be donated.

When can I expect my return?

All refunds take between 5-8 business days to fully process.  If you have any concerns about a refund that has not been made, please contact care@monomin.com .

I used a promo code at checkout.  Can I return my order?

Any order that has a promo or discount code applied to an order is only valid for store credit or exchange.