- What shipping methods do you offer?
- All domestic orders are sent via USPS with the following shipping rates:
- FREE ground shipping on all orders over $100. 2-7 Business Days [automatic at checkout]
- $6 Flat Rate for all order under $100. 2-7 Business Days
- $16 Flat Rate for 2 Day Shipping. 2 Days
- $39 Flat Rate for Overnight Shipping. 1 Day.
- Do you ship internationally?
- For international orders, please contact Monomin directly at firstname.lastname@example.org for rates.
- When will my order ship?
- All domestic orders will typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email.
- My tracking shows delivered, but I never received it. What can I do?
- Orders are shipped to the address provided, however, Monomin is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package, please email us at email@example.com.
- Can I change my order to an in-store pickup?
- If you wish to change your online order to an in-store pickup, please contact firstname.lastname@example.org as soon as the order is placed, changes to orders cannot be guaranteed.
- The shipping address on my order is incorrect! Can I change it?
- Please email email@example.com with any changes in shipping address as soon as the order is placed.
- Can I edit my order?
- Any changes to orders cannot be guaranteed after the order is placed. Please contact firstname.lastname@example.org if you have any inquiries to about your order.
Return Policy Questions
- What is your online return policy?
- If for any reason you are not satisfied, you have within 7 days of receiving your order for a full refund. After 7 days, it is a FINAL SALE.
Regular priced items are eligible for return in its original condition. All items purchased with a promo code is valid for exchange or store credit only. Sale, intimates, swimwear, apothecary, candles, hats, bags and all accessories are a FINAL SALE and cannot be returned or exchanged for any reason. All refunds exclude original shipping costs. Customers are responsible for return shipping.
- What is your in-store return policy?
- Regular priced items are eligible for return in its original condition up to 14 days, for either an exchange or store credit. There are no refunds for in-store purchases.
Sale, intimates, swimwear, apothecary, candles hats, bags, and all accessories are FINAL SALE and cannot be returned or exchanged for any reason.
- How do I return my order?
- To begin your return or exchange process:
Please email us at email@example.com or text (504) 827-1269.
Please reference your order number and the item(s) you wish to return in your email or text.
Please include original invoice with your return order. Package up your return items securely and post the parcel back to us, using your preferred shipping service. The customer is responsible for return shipping fees. It's recommended to use a reliable service with tracking as your order is your responsibility until it is delivered back to shop.
Please mail all returns and exchanges to:
2104 Magazine Street
New Orleans, LA 70130
Payments and Refunds Questions
- What forms of payment are accepted?
- We accept VISA, MasterCard, American Express, Discover, and Paypal payments. We also accept Venmo in-store, our handle is @monomin.
Applicable sales tax will be applied to all orders shipped within Louisiana only.
- When can I expect my refund?
- All refunds take between 5-8 business days to fully process. If you have any concerns about a refund that has not been made, please contact firstname.lastname@example.org .
Discounts and Promotions Questions
- Can I use multiple discounts?
- Only one discount can be applied per order unless the discount promoted specifies otherwise.
- I forgot to use my discount code; can I still apply it to my order?
- Discount codes cannot be applied to previous purchases, please contact email@example.com with any questions regarding your order and the code.
- My discount code isn’t working.
- If your discount code is not working, please contact firstname.lastname@example.org for assistance in placing your order.
Gift Card Questions
- How do I purchase an e-gift card?
- A Monomin e-gift card can be purchased online, and a gift card code will be emailed to the recipient and redeemable online only.
- How do I purchase a physical gift-card?
- Monomin in-store gift card can be purchased at the shop and are valid in-store only.
- Will my gift card expire?
- Gift cards do not expire.
- How do I check my gift card balance?
- If you are looking for the total of your gift card balance, please contact email@example.com .